Critical Event Coordinator
1 week ago
We are seeking a seasoned Critical Event Coordinator to oversee and manage critical events efficiently, ensuring minimal disruption to business services. This role requires strong leadership, process optimization, and coordination across multiple teams to enhance critical event management effectiveness and maintain compliance with SLAs and KPIs.
Key Responsibilities:
- Coordinate end-to-end critical event resolution, ensuring timely restoration of services.
- Lead and coordinate response efforts across multiple teams and stakeholders.
- Analyze and improve critical event management processes for efficiency and effectiveness.
- Ensure compliance with SLAs, KPIs, and industry best practices.
- Provide detailed critical event reports, root cause analysis, and recommendations for prevention.
- Collaborate with technical teams, service desk, and business units to enhance critical event response.
Qualifications & Skills:
- Proven experience as a Critical Event Coordinator or similar role in IT service management.
- Strong understanding of ITIL framework and critical event management best practices.
- Ability to manage and coordinate activities across multiple teams under pressure.
- Excellent problem-solving, decision-making, and communication skills.
- Familiarity with critical event tracking tools and reporting systems.
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