Experience Transformation Director
2 days ago
CX Innovation Leader: Transforming Customer Journeys at Static Cisco
Join us in shaping the future of Customer Experience (CX) as we embark on a transformative journey to deliver personalized, proactive, and predictive interactions. You'll foster trust and build lasting relationships with our customers, collaborating with cross-functional teams to create a seamless customer experience.
As a CX Innovation Leader, you will:
- Lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers
- Drive adoption and manage the CX services business to drive growth
- Owning revenue and P&L for your customer segment team
- Ensure delivery of outcomes expected from our portfolio
- Spearhead CX engagement with executives and technical partners
Requirements:
- Broad technical understanding of our core architectures
- Experience driving adoption and service delivery within customer accounts
- Developing and maintaining strong executive relationships
- Strong leadership experience
- Understanding of recurring revenue concepts, margin, and attrition
About Our Team
We're a high-energy team that prioritizes innovation, empowerment, diversity, and growth. If you're passionate about making a difference and eager to lead CX innovation, this is the place for you.
-
Digital Transformation Director
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ultimate Peaks Talent & Strategy Full timeJob SummaryWe are looking for a highly skilled Director of IT to lead our technology strategy and oversee IT infrastructure, digital transformation initiatives, and cybersecurity. The successful candidate will have a proven track record of developing and executing IT strategies that drive efficiency and innovation.Key ResponsibilitiesDevelop and execute an...
-
Director of Digital Transformation
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia BAE Systems Detica Full timeJob DescriptionThe company seeks a skilled Director of Digital Transformation to lead its IT operations in Riyadh. This role involves developing and implementing strategies that align with the organization's objectives, ensuring effective IT service delivery, and managing relationships with vendors and service providers.ResponsibilitiesDeveloping and...
-
Transformation Director
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Menaconsultant Full timeWe are seeking a highly skilled Transformation Director - Business Excellence to lead our digital transformation efforts. This key role requires a strategic thinker who can develop and execute a comprehensive digital strategy, ensuring alignment with the company's business objectives.The successful candidate will have a proven track record of driving change,...
-
Director of Digital Transformation
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Talent Towns Full timeAbout UsTalent Towns is a leading provider of digital transformation services. We are seeking a highly experienced Technical Architect to lead our autonomous network transformation initiative.Transform Network OperationsDrive Self-Healing NetworksOptimize Service AssuranceResponsibilities:Requirements15+ Years of Experience in SP OperationsProven Track...
-
Head of Digital Transformation
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ultimate Peaks Talent & Strategy Full timeAhead of the curve in technological advancements, Ultimate Peaks Talent & Strategy invites applications for a seasoned Director of Technical Operations.The ideal candidate will oversee the implementation of cutting-edge solutions, ensuring seamless integration with existing systems and processes.Key Objectives:Drive digital transformation through innovative...
-
Director of Digital Transformation
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia mod IT Services GmbH Full timeAbout the Role: IT DirectorWe are seeking an experienced professional to take on the role of IT Director at mod IT Services GmbH. The successful candidate will be responsible for leading the IT department, developing and implementing IT strategies, and ensuring the availability and performance of IT systems.The ideal candidate will have a strong background...
-
Brand Experience Director
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tahaluf Full timeAbout the RoleWe are seeking a talented Brand Experience Director to join our team at Tahaluf. As a key member of our marketing department, you will be responsible for developing and implementing a comprehensive brand strategy that aligns with our business objectives.In this role, you will lead a team of 11 professionals, including three direct reports, and...
-
Transformation and Design Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tandemsearch Full timeTandemsearch is seeking a highly accomplished Senior Manager to lead the development and implementation of innovative customer experiences across our retail, corporate, and digital banking channels.The Senior Manager will be responsible for developing and maintaining end-to-end journey maps for customers, collaborating with cross-functional teams to identify...
-
Digital Transformation Strategy Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Master Works Full time**Take on a Challenging Role as an IT Service Delivery Director:**We are looking for a seasoned IT Service Delivery Director to oversee our managed services business and drive operational excellence. This individual will be responsible for leading the full lifecycle of the business, from initiation to cash, and developing strategic plans to achieve growth...
-
IT Customer Experience Director
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full timeJob DescriptionVisionX Technologies, Inc. is a trailblazing company in AI-driven solutions. We are seeking an experienced IT Customer Experience Director to join our team.About the Job:The IT Customer Experience Director will be responsible for ensuring the delivery of high-quality IT services that meet or exceed customer expectations. This includes...
-
Customer Experience Director
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia eXtra (United Electronics Co.) Full timeAbout the RoleThis is a fantastic opportunity for a results-driven professional to join our team as a Customer Experience Director and make a real impact on our business.You will be responsible for driving sales growth, improving customer satisfaction, and developing strategies to enhance our brand presence.In this role, you will have the opportunity to work...
-
Digital Transformation Leader
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nas Sports, Entertainment and Tourism Full timeNas Sports, Entertainment and Tourism seeks a seasoned Digital Transformation Leader to drive technology strategy and enhance operational efficiency. As the IT Director, you will play a pivotal role in shaping the future of advertising in Saudi Arabia.About the CompanyWe partner with a leading player in out-of-home advertising across Saudi Arabia. This...
-
Transformation Initiative Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Case In Point Full timeAs a Digital Transformation Project Manager at Case In Point, you will play a critical role in leading and overseeing the planning, execution, and delivery of digital transformation initiatives. With a strong background in project management and a passion for leveraging technology to drive business growth and improvement, you will be responsible for...
-
Digital Transformation Leader
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Infosys Limited Full timeAbout Our PracticeOur Consumer Goods, Retail & Logistics practice helps some of the largest global firms and most recognizable local brands solve their biggest challenges in today's age of constant disruption. We transform traditional organizations to digitally centric business models and drive new revenue streams.Senior Project Manager RoleWe are seeking a...
-
Digital Experience Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tandemsearch Full timeJob OverviewAs a Digital Experience Director at Tandemsearch, you will play a pivotal role in shaping our brand's online presence and visual identity. Your primary responsibility will be to lead and inspire a team of digital designers, ensuring the creation of compelling and user-centric digital experiences.Key Responsibilities:Provide visionary leadership...
-
Customer Experience Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full timeMorni | مرني is looking for a Customer Experience Director to oversee the achievement of KPIs related to process objectives, ensuring daily, monthly, and yearly targets are met.Key ResponsibilitiesConduct regular quality checks by listening to recorded and live calls, ensuring compliance with client requirements, scripts, and procedures.Train and coach...
-
Director of Digital Transformation
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SOES Full time**Career Opportunities**As a CIO at SOES, you will have the opportunity to drive the implementation of technology strategies that enhance information accessibility and integrated systems management. You will be responsible for leading the development of ICT strategy and budget, establishing and promoting the vision for ICT, and providing technological...
-
Retail Experience Director
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full timeInspire, Exhilarate, Delight – these are not just words; they're the core principles of Chalhoub Group's approach to luxury retail. As a Retail Manager, you'll play a crucial role in bringing this vision to life.Your key objectives will include:Fostering a culture of excellence within your retail network.Driving sales growth through effective market...
-
Strategic Business Transformation Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Discovered MENA Full timeAs a visionary leader at Discovered MENA, you will play a pivotal role in shaping the future of business transformation.About the RoleThis is an exceptional opportunity to lead high-stakes strategy projects, drive business growth, and collaborate with top-tier executives.You will be responsible for:Developing cutting-edge solutions that redefine business...
-
Professional Services Director
21 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeProfessional Services Director OpportunityWe are seeking an experienced Professional Services Director to join our team at Amazon. In this role, you will be responsible for leading our Professional Services team and collaborating with customers to deploy innovative cloud solutions.The ideal candidate will have a strong background in IT transformation...