Customer Experience Director

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time

Morni | مرني is looking for a Customer Experience Director to oversee the achievement of KPIs related to process objectives, ensuring daily, monthly, and yearly targets are met.

Key Responsibilities
  • Conduct regular quality checks by listening to recorded and live calls, ensuring compliance with client requirements, scripts, and procedures.
  • Train and coach team members on product updates, process changes, and best practices.

The ideal candidate will be able to analyze performance data, identify trends, and recommend corrective actions, with a strong problem-solving ability focused on customer satisfaction and issue resolution.

Qualifications
  • Proven experience in tracking KPIs and ensuring team targets are met.
  • Exceptional communication and interpersonal skills with a customer-first mindset.


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