Project Resource Manager

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Edelman Full time

About Us

Our mission at Edelman is to reimagine a future where the currency of communication is action, where boldness is possibility, empathy is progress, and curiosity is momentum. We believe in creating a workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration, and belonging.

We understand the importance of diversity, equity, inclusion, and belonging (DEIB) in achieving these goals. Our commitment to DEIB is evident in our hiring practices, employee development programs, and community engagement initiatives.

The Role

As a talented, driven, and experienced Resource Manager, you will play a crucial role in supporting the agency's operational excellence. Your responsibilities will include managing and optimizing the staffing of our resources, providing accurate and insightful reporting and analysis to client leaders and project teams, identifying areas of opportunities, and providing strategic guidance and thoughtful staffing suggestions to client teams.

Key Responsibilities:

  1. Understand the strengths, skills, and working styles of the many talented experts in your respective resource pool to effectively cast them against existing client work and new, incoming opportunities.
  2. Collaborate with client leads/project managers, people managers (capability leaders), and business managers to assess planning and project management needs on upcoming projects/retainers.
  3. Partner with client leads and capability leaders to identify the right staffing for projects and optimize teams.
  4. Develop and implement best practices to fully leverage our talent, ensure client satisfaction, and maximize profitability across accounts.
  5. Manage periodic updates to staff planning throughout a project and update the resourcing tool accordingly.
  6. Provide accurate and insightful reporting and analysis to client leaders and project teams.
  7. Identify skills gaps and, in partnership with portfolio leads and people managers (capability leaders), determine hiring needs.
  8. Use resource management tools to identify potential instances of over-or-under-utilization and work with client leads to address and solve any issues.
  9. Manage project assignments within and across resource pools, serving as the single point of contact for portfolio teams to fulfill specific resourcing needs.
  10. Liaise with individual line managers to staff projects intelligently, maximizing individual strengths and skill sets.
  11. Communicate proactively and reactively with account teams, PMs, and RM counterparts on the status and fulfillment of inbound talent needs.
  12. Participate in regular RM status meetings to update peers and managers on fulfillment of requests, escalate challenges and support needs, and raise broader questions about talent, process, or change management.

Requirements:

  1. Strong experience in operations/resource management within communications, media advertising, creative, or marketing agencies with strong project management, planning, and workflow management experience.
  2. Strong team player with excellent interpersonal skills and the ability to work cross-functionally and across multiple stakeholders to achieve goals and objectives.
  3. Experience or transferable skills in resource management, coordination, operations, or project management overseeing teams of resources.
  4. Ability to adapt to changes in the resourcing system.
  5. Inherent curiosity about key practice areas across an agency and their skill sets; able to match talent to the right opportunity.
  6. Highly organized and able to manage a busy workload and tight deadlines with high productivity.
  7. Flexible and responsive to ever-changing needs.
  8. Excellent organizational and problem-solving skills; exceptional attention to detail.
  9. Strong communications skills: demonstrated ability to communicate clearly with project stakeholders, addressing concerns, and presenting mutually beneficial solutions.
  10. Strong emotional intelligence and interpersonal skills; able to build consensus.
  11. Strong character that is comfortable enforcing scheduling controls and setting realistic expectations with project stakeholders.
  12. Positive and proactive person who can thrive in a fast-paced work environment and ongoing multi-tasking and expectations management.
  13. Exceptional communications skills – you know how to synthesize information per audience and you're comfortable escalating or following up with stakeholders of varying levels, expertise, and priorities.
  14. Proficient in MS Office – specifically Excel, Word, PPT, Outlook, and PowerBI.

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