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Hospitality Service Lead

1 week ago

Riyad Al Khabra, Saudi Arabia Premium Solutions Consultancy Full time

Premium Solutions Consultancy seeks a skilled Hospitality Service Lead to join our team. This key role involves supervising a team of wait staff to provide top-notch customer service and maintain impeccable standards.

Duties:

  • Design and execute comprehensive training programs for wait staff on customer service best practices.
  • Manage daily schedules and workload to enhance team efficiency.
  • Guarantee that all food orders are accurately received, prepared, and served while adhering to hospital food safety protocols.
  • Foster a spotless and inviting dining atmosphere, addressing customer complaints professionally.
  • Monitor supply levels and reduce waste by reporting any discrepancies promptly.
  • Lead the selection process for new hires and conduct regular performance assessments.
  • Evaluate wait staff adherence to hospital food safety and handling regulations.

Essential Qualifications:

  • At least 2 years of experience as a supervisor or team leader.
  • Relevant education in Hospitality or a related field.
  • Prior experience in a hospital or healthcare setting is beneficial.
  • Superior communication and interpersonal skills.
  • Able to handle pressure situations effectively and resolve conflicts.
  • Outstanding leadership and problem-solving capabilities.