Customer Success Representative

22 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia Talent 360 Full time

About Us:

Talent 360 is a B2B Fin-Tech company dedicated to transforming expense management for businesses in Saudi Arabia.

As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management. Our mission is to provide exceptional customer experiences and drive business growth through strategic partnerships.

The Customer Success Associate plays a vital role in supporting customer onboarding, adoption, and satisfaction. This entry-level position serves as the first point of contact for customers, providing basic support, gathering feedback, and assisting with account management tasks.

Key Responsibilities:

  1. Assist with customer onboarding processes, including account setup and initial training.
  2. Respond to basic customer inquiries and support requests via phone and chat.
  3. Help customers navigate the product and troubleshoot common issues.
  4. Gather and document customer feedback, feature requests, and pain points.
  5. Assist in creating and maintaining customer support documentation and FAQs.
  6. Monitor customer health metrics and flag potential issues to Customer Success Managers.
  7. Assist in organizing and conducting customer training sessions and webinars.
  8. Maintain accurate customer data in the CRM system.
  9. Support the Customer Success team with administrative tasks and reporting.

Qualifications:

  1. Bachelor's degree in Business, Communications, or related field.
  2. Strong interpersonal and communication skills, both written and verbal.
  3. Basic understanding of customer service principles and practices.
  4. Proficiency in Microsoft Office suite and familiarity with CRM systems.
  5. Ability to learn and adapt quickly in a fast-paced environment.
  6. Strong problem-solving skills and attention to detail.
  7. Excellent organizational skills and ability to multitask effectively.


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