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Senior Service Design Consultant

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Livehued Full time
About the Role

We are seeking an experienced Senior Service Design Consultant to join our dynamic Service Design team at Livehued. As a key figure in our organization, you will play a crucial role in enhancing our client services and customer experience.

Key Responsibilities
  • Empathetic Research: Engage in user research to understand needs, employing tools like user personas and empathy maps.
  • Innovative Service Design: Develop service design concepts and prototypes to elevate the user experience, using methods like ideation and prototyping.
  • Collaboration and Communication: Work with stakeholders to define clear service design briefs and objectives, and lead co-creation workshops and design sprints.
  • Service Design Strategy: Craft detailed service blueprints and customer journey maps to visualize and communicate service designs, and work closely with cross-functional teams to ensure effective implementation.
  • Staying Up-to-Date: Keep current with the latest trends in service design thinking and methodologies.
Requirements
  • Education: Bachelor's or Master's degree in Service Design, Human-Centered Design, or a related field.
  • Experience: 5+ years of experience in service design, customer experience design, or a related area.
  • Skills: Strong understanding of service design principles and user-centered design methodologies, excellent communication and presentation skills, and ability to work collaboratively in a dynamic environment.
  • Language: Proficiency in both spoken and written English, with fluency in Arabic a plus.
What Sets You Apart
  • Talent for Service Design: A talent for designing exceptional service experiences that resonate with users.
  • Inquisitive Mindset: An inquisitive mindset, always exploring how to improve systems and services.
  • Complexity Management: Proficiency in handling complexity with a systems thinking approach.
  • Dedication to Service Design: A dedication to continually enhancing the service design process.
  • Love for Service Design: A love for service design work that makes 'hard work' feel enjoyable.
  • Innovation Focus: A focus on innovation, constantly pushing the boundaries of service definition and value delivery.