Infrastructure Operations Specialist

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Acuative Middle East Full time

We are seeking a highly skilled OSS System Engineer to join our team at Acuative Middle East. As an OSS System Engineer, you will be responsible for ensuring the smooth operation and maintenance of our OSS/NMS applications, Linux OS, virtualization, and network management systems.

The ideal candidate will have a strong background in Linux administration, automation, and scripting, as well as experience with virtualization, networking, and cloud computing. You will work closely with internal teams and customers to resolve complex infrastructure-related issues while ensuring high availability and SLA compliance.

Key Responsibilities:

  • OSS/NMS Operations Support: Provide operations support as part of the Managed Services Team within a major service provider in Saudi Arabia.
  • Infrastructure Troubleshooting: Lead infrastructure-related troubleshooting and serve as a backup technical expert when needed.
  • SLA Compliance: Ensure SLA compliance, fault resolution, and change management accuracy, following ITIL best practices.
  • Automation: Automate operational tasks using Python, Bash, Expect, and Ansible to improve efficiency.
  • Databases: Maintain and troubleshoot databases (Oracle) used in OSS/NMS applications.
  • Kubernetes and Big Data: Manage and optimize Kubernetes, Kafka, Spark, and Hadoop within the OSS ecosystem.
  • Cisco UCS Administration: Administer Cisco UCS servers, handling hardware troubleshooting and configuration.
  • Data Backup and Restoration: Oversee backup and restoration processes for various systems, ensuring data integrity.
  • Network Monitoring: Monitor and troubleshoot network-related incidents, leveraging knowledge of TCP/IP, Routing & Switching, and network protocols.
  • Documentation: Develop and maintain technical documentation for operational procedures, setups, and troubleshooting steps.
  • On-call Rotation: Participate in a 24/7 on-call rotation, ensuring high availability of critical OSS/NMS applications.
  • Collaboration and Leadership: Work closely with internal teams and customers, ensuring smooth collaboration and incident resolution.
  • Professional Development: Stay updated on emerging OSS technologies, proactively improving system efficiency and automation.

Requirements and Qualifications:

  • Linux Administration: Strong troubleshooting and diagnostics skills in Red Hat Linux.
  • Automation and Scripting: Proficiency in Python, Bash, Expect, and Ansible for system automation.
  • Virtualization Expertise: Experience with VMware ESXi, Linux KVM, and containerized environments.
  • Networking Knowledge: Good understanding of TCP/IP, UDP, routing, and switching.
  • OSS/NMS Operations: Experience in Fault Management, Performance Management, and Change Management.
  • Database Management: Strong knowledge of Oracle database troubleshooting and maintenance.
  • Infrastructure Management: Experience with Cisco UCS administration and troubleshooting.
  • ITIL Knowledge: Solid foundation in incident management, change management, and problem management.
  • Cloud and Big Data: Experience working with Kubernetes, Kafka, Spark, and Hadoop.

Preferred Skills:

  • Experience with OpenText Network Automation or Cisco NMS/OSS: Familiarity with network monitoring tools and NMS platforms.
  • Customer Communication and Relationship Management: Excellent verbal and written skills for interacting with customers and internal teams.
  • Mentorship and Team Development: Ability to mentor junior team members and improve team technical capabilities.

Benefits:

  • Competitive Salary: We offer a competitive salary package that reflects your skills and experience.
  • Opportunities for Growth and Development: Join us and take advantage of opportunities for growth and development within the company.
  • Collaborative Work Environment: Our team is passionate about delivering exceptional results, and we welcome individuals who share our values.
  • Recognition and Rewards: We recognize and reward outstanding performance, and provide opportunities for professional growth and development.


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