Enterprise IT Process Improvement Specialist

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Total-TECH Co. Full time

Job Description:

  • Assess Current IT Operations Maturity: Evaluate the current state of IT operations, identify areas for improvement, and develop strategies to address these gaps.
  • Design ITSM Blueprint Roadmap: Create a comprehensive roadmap for implementing IT service management best practices, ensuring alignment with stakeholder needs.
  • Develop and Maintain ITSM Processes: Design, document, and audit ITSM processes and procedures, ensuring they meet industry standards and organizational objectives.
  • Define RACI Matrix for IT Resources: Establish clear roles and responsibilities for IT resources, ensuring effective communication and collaboration across teams.
  • Ensure Clear Input and Outcome for Each Process: Define the inputs and outputs for each process, ensuring transparency and accountability throughout the organization.
  • Improve Customer Experience: Deliver a cohesive and effective set of solutions through a clear strategy and data-driven delivery model, resulting in improved customer satisfaction.
  • Stay Up-to-Date with New Concepts and Technologies: Proactively learn new concepts and technologies, ensuring expertise in organizational objectives and industry best practices.
  • Develop ITSM Metrics, KPIs, and SLAs: Establish key performance indicators, service level agreements, and metrics to measure IT service management effectiveness.
  • Analyze Information from ITSM Tools: Gather insights from IT service management tools, making informed recommendations for process improvements.
  • Assess AS-IS ITSM Technology, Process & Policies: Evaluate current IT service management technology, processes, and policies, identifying areas for improvement compared to industry best practices.
  • Deliver High-Quality Consultation Services: Provide impeccable quality consultation services, guiding and supporting clients in their areas of business.
  • Demonstrate Breadth of Understanding and Flexibility: Show maximum understanding and flexibility across all IT subject areas, seeking opportunities to grow and elongate client engagements.
  • Make Decisions on Process and/or Service Improvements: Make informed decisions regarding process and/or service improvements, selecting third-party tools for implementation.
  • Drive Execution of ITSM Roadmaps: Oversee the execution of IT service management roadmaps, ensuring alignment with stakeholder needs.
  • Lead ITSM Process and/or Service Improvement Efforts: Champion IT service management process and/or service improvement initiatives, cultivating strong relationships with cross-functional teams.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time

    We are currently searching for an enthusiastic and innovative Enterprise IT Consultant to join our team at Alnafitha. As a key member of our Enterprise Strategy Team, you will be responsible for delivering high-quality results in a fast-paced environment.Our team is comprised of excellence-driven individuals with a curiosity for optimizing and enhancing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time

    We are looking for a Process Improvement Analyst to join our Enterprise Strategy Team in Alnafitha.The successful candidate will have experience in analyzing and improving existing IT and management systems practices, identifying key operational measurements for process improvements, and assisting with the preparation of presentations and proposals.Primary...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Thrive IT Systems Full time

    Job DescriptionThe Business Process Manager at Thrive IT Systems is responsible for developing and implementing process improvements across various functional areas of the organization. This role requires a strong analytical mindset, technical skills in business process modeling, and excellent communication abilities.Responsibilities:Process Documentation...


  • Riyadh, Ar Riyāḑ, Saudi Arabia tabby Full time

    Process Improvement SpecialistAt tabby, we're looking for a Process Improvement Specialist to join our team. As a key member of our customer support operations, you'll play a crucial role in optimizing and standardizing our processes to deliver exceptional customer experiences.Your primary responsibility will be to analyze and design process improvements...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Our team is seeking a skilled Process Improvement Specialist to help drive process excellence across the organization. The successful candidate will be responsible for identifying areas of improvement, developing and implementing process changes, and analyzing data to inform business decisions.This role requires strong analytical and problem-solving skills,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full time

    About the PositionThis is an exciting opportunity to join our team as a Process Improvement Specialist and contribute to the success of our organization. As a key member of our operational team, you will be responsible for developing and implementing process improvements to drive business growth and enhance operational efficiency. Key Accountabilities: ...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SWATX Full time

    We are looking for an experienced Process Improvement Specialist to join our team at SWATX.The successful candidate will have a proven track record of improving processes and procedures within an operational setting. They will be responsible for developing and implementing department-wide quality control measures, recommending new procedures to increase...


  • Riyadh, Ar Riyāḑ, Saudi Arabia RMS Corporate Ltd Full time

    Job Title: Business Process Improvement SpecialistAbout the Role:We are seeking a skilled Business Process Improvement Specialist to join our team at RMS Corporate Ltd. The ideal candidate will have experience in Six Sigma methodology and be able to analyze processes, identify areas for improvement, and implement changes to drive business growth.Key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    Job Title: Business Process Improvement SpecialistWe are seeking a highly skilled Business Process Improvement Specialist to join our team at Duncan & Ross.About the Job:This role is crucial for bridging the gap between business needs and technology solutions. As a Business Process Improvement Specialist, you will be responsible for analyzing business...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Job OverviewWe are looking for a highly experienced Process Improvement Specialist to drive regular process deep dives and build mechanisms to identify process/systemic/technical issues and work with Business Partners to effectively address these.Responsibilities:Responsible for Global Vendor Credits receipt, validation, processing, and rejection process...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Master Works Full time

    In this Process Improvement Specialist role at Master-Works, you will utilize your analytical skills to identify areas for improvement and develop effective solutions to enhance our clients' operations. As a key member of our team, you will collaborate closely with cross-functional teams to deliver high-quality solutions.Key Accountabilities:Engage with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia RMS Corporate Ltd Full time

    Process Improvement SpecialistAbout the Role:The Process Improvement Specialist will play a key role in driving business excellence within RMS Corporate Ltd. This individual will be responsible for analyzing business processes, identifying areas of improvement, and developing solutions to enhance operational efficiency and customer satisfaction.Key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Misk Foundation Full time

    Job SummaryWe are seeking an experienced Business Process Improvement Specialist to join our team. This role will be responsible for analyzing and improving business processes to increase efficiency and effectiveness.


  • Riyadh, Ar Riyāḑ, Saudi Arabia TAT IT Technolgies Full time

    Business Architect Job OverviewTAT IT Technologies is seeking a highly experienced Business Architect to join our team. In this role, you will develop and maintain the business architecture framework, ensuring alignment with corporate strategy and IT capabilities.You will define business capabilities, processes, and value streams to optimize performance and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time

    At Alnafitha IT, we are seeking a highly skilled Enterprise Strategy Consultant to join our team. As an Enterprise Strategy Consultant, you will play a critical role in providing best practices and excellence methodologies in the domains of IT Service Management, Information Security, Business Continuity, Governance Risk and Compliance, Risk Assessment,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Nodetech Full time

    The Business Process Optimization Specialist at Nodetech will be responsible for conducting assessments of the existing IT infrastructure and business processes, providing recommendations for improvement, modernization, and integration of digital solutions, and aligning enterprise architecture initiatives with organizational strategy.Key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Total-TECH Co. Full time

    Total-TECH Co. is seeking an experienced ITIL Process Improvement Specialist to join our team. The ideal candidate will have a strong background in ITIL processes and frameworks, as well as excellent analytical and problem-solving skills.This individual will be responsible for developing and implementing process improvements that enhance service delivery and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia AKT Enterprise Full time

    About the PositionThis entry-level role involves working as a Pultrusion Machine Operator at AKT Enterprise. You will be responsible for operating machinery, ensuring quality control, and performing various tasks during the production process.Key Responsibilities:Operate machinery and equipment safely and efficientlyConduct regular quality control checks to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Friends Enterprises Full time

    Company Overview">Friends Enterprises is a leading company in Saudi Arabia, dedicated to delivering high-quality services and solutions to our clients. We pride ourselves on our commitment to excellence and customer satisfaction.">Salary">We offer a competitive salary package that reflects your skills and experience. As a Lean Process Engineer, you will be...

  • Enterprise Architect

    4 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia TAT IT Technolgies Full time

    We have an urgent requirement for Enterprise Architect - Digital Transformation (Cybersecurity, IT Governance) for our client based in Riyadh, Saudi Arabia.Responsibilities:Define and implement technology roadmaps that support digital transformation and business growth.Develop and maintain the enterprise architecture framework, ensuring alignment with...