Retail Leadership Position

6 days ago


Jeddah, Makkah Province, Saudi Arabia Sephora USA, Inc Full time

Job Description:

The Retail Supervisor West is responsible for the strategic management of stores within their assigned area. This involves overseeing the people, standards, customer experience, financial and operational management of stores to ensure they meet the company's retail plans and targets.

Key Responsibilities:

  1. Deliver exceptional retail and operational standards throughout Sephora stores in the allocated area of responsibility.
  2. Lead by example, instore observations to monitor customer service levels and monitoring of customer service reports.
  3. Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules.
  4. Improve store efficiency through implementing use of Rotageek and back-office modeling.

Skills and Qualifications:

  • Knowledge and experience in sales, service and commercial KPI environments focusing on conversion and average basket.
  • Leadership and management skills.
  • Commercial background and Saudi market awareness.
  • Comprehensive beauty industry knowledge, up to date on trends and latest products.

Culture and Environment:

The ideal candidate will be a high achiever with a drive to lead change, team player and confident to work alone. They will have a high level of energy, enthusiasm, and motivation, fully understanding the business needs and adapting to all requirements of a fast-paced environment.



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