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IT Support Specialist Lead
2 weeks ago
Job Summary
We are seeking an experienced Senior IT Support Specialist to join our team. As a critical member of our dynamic IT department, you will play a key role in maintaining the stability, security, and efficiency of our development workstations, game servers, cloud environments, and cutting-edge gaming hardware.
About the Role
- Maintain and manage IT infrastructure, ensuring seamless game development, live services, and player experiences.
- Implement and manage devices using MDM and RMM tools such as Microsoft Intune and JAMF for streamlined deployment, patching, compliance, and visibility.
- Provide hands-on technical support to developers, artists, and designers to minimize downtime in game production.
Key Responsibilities
- Troubleshoot and resolve complex technical issues across systems, networks, and devices with a strong focus on critical thinking and root cause analysis.
- Diagnose and optimize network performance issues including latency, VLAN configuration, and SaaS tool access especially critical for multiplayer gaming, cloud streaming, and real-time collaboration.
- Deploy and maintain high-performance gaming workstations, VR/AR setups, and motion capture hardware.
- Manage development kits (DevKits) for consoles and emerging platforms.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
- 5+ years of experience in IT support, systems administration, or network security.
- Proficiency with Windows, Linux, and MacOS environments, and an understanding of game development workflows and needs.
