Debt Recovery Manager

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Rentokil Pest Control South Africa Full time

Job Title: Debt Recovery Manager

About the Role:

We are seeking an experienced Debt Recovery Manager to join our team at Rentokil Pest Control South Africa. The ideal candidate will have a strong background in debt recovery, excellent communication skills, and the ability to analyze and resolve complex financial issues.

Key Responsibilities:
  1. Develop and implement effective debt recovery strategies to minimize bad debts.
  2. Negotiate payment plans with customers and set payment terms and conditions accordingly.
  3. Analyze and monitor all assigned aged debtors to reduce outstanding debt and ensure prompt action is taken for non-payment or continued late payment.
  4. Oversee and initiate collection calls with concerned parties and account holders to resolve outstanding customer debts/billing issues on complex accounts.
  5. Perform customer accounts reconciliation on a monthly basis and share outstanding balances with customers where required.
  6. Record all debtors' communications, payment plans, and disputes on OnGuard and ensure dashboards and tracker sheets are updated on a daily basis.
  7. Follow up on overdue invoices and payments and implement company collections procedures as necessary.
  8. Report outstanding debt accounts and payment issues to management on a weekly basis.
  9. Review credit notes or additional billings and negotiate payment plans with debtors where required.
  10. Manage the service suspension process for debt recovery, actively chase aged debt, and take the lead in reviewing debtor key accounts.
  11. Prepare proposals for delinquency accounts where legal action may be required and report account disputes for Finance management to advise on appropriate actions.

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