Financial Recovery Specialist
4 days ago
Key Performance Indicators (KPIs)
\The Senior Credit Controller will be responsible for:
\1. Timely Debt Collection:
\- Collecting debts in a timely manner, adhering to agreed-upon timetables, systems, and methods.
\2. Effective Communication:
\- Maintaining regular communication with customers to resolve invoice delivery, payment collection, and payment disputes.
\3. Accurate Record-Keeping:
\- Ensuring accurate and complete documentation for receiving payments.
\4. Leadership and Guidance:
\- Guiding, coaching, and developing the team to achieve optimal results.
\5. Adherence to Company Policy:
\- Implementing the company's credit policy within their area of responsibility.
\6. Collaboration and Liaison:
\- Collaborating with other credit team members to facilitate efficient daily activities and liaising with sales, hire desk, and service departments.
\7. Problem-Solving:
\- Notifying relevant parties of any issues that may impact collection, credit offered, or future performance.
\8. Regular Reporting:
\- Providing weekly reports to the senior credit control manager on account positions and potential payment issues.
\9. Continuous Improvement:
\- Assisting in producing monthly debtors' information and contributing to the development of new processes and procedures.
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