Lab IT Support Expert

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia aljeel Medical Full time
Job Summary

We are seeking an experienced Lab IT Support Expert to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers in all lab information technologies topics related to BioMérieux solutions.

Your primary responsibility will be to ensure that customers receive high-quality support and guidance throughout their journey with our company. You will work closely with internal and external stakeholders to identify and resolve issues, and provide technical support to ensure seamless integration of our solutions into our clients' systems.

Your key responsibilities will include:

  • Providing technical support to customers via various channels (phone, email, etc.).
  • Developing and implementing processes to improve customer satisfaction and loyalty.
  • Collaborating with cross-functional teams to resolve complex technical issues.
  • Staying up-to-date with industry trends and emerging technologies.
Requirements

To be successful in this role, you should have:

  • A Bachelor/Master Degree in computer science. Experience/degree in biology, laboratory environment is a plus.
  • 2/3-year experience as Lab/Medical Technology or equivalent experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong analytical and critical thinking skills.


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