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Reservation Operations Manager
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The ideal candidate will oversee the day-to-day operations of our reservations team, ensuring seamless guest experiences. As a key member of our front desk and reservations department, you will be responsible for managing room reservations, cancellations, and modifications while adhering to our established guidelines.
Main Responsibilities:
- Lead and manage the reservations team, overseeing the efficient processing of all reservations, requests, and changes.
- Implement effective sales strategies, ensuring revenue growth through targeted marketing campaigns and promotional activities.
- Collaborate with the front desk team to provide exceptional customer service, ensuring every guest interaction is memorable and satisfying.
- Maintain accurate records and data, utilizing market insights to inform business decisions and optimize revenue streams.
- Foster strong relationships with other departments, including credit, sales, concierge, and front desk, to ensure seamless communication and collaboration.
- Stay up-to-date with industry trends, competitor developments, and market fluctuations to make informed decisions and drive business growth.
- Develop and implement effective training programs to enhance the skills and knowledge of the reservations team, ensuring they are equipped to meet the evolving needs of our guests.