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Reservation Manager
4 weeks ago
We are seeking a dynamic and experienced Reservation Manager to join our team in Jeddah, Saudi Arabia. As a key member of our hospitality management team, you will be responsible for overseeing all reservation activities, maximizing revenue, and ensuring high occupancy rates while delivering exceptional customer service.
Responsibilities- Lead and supervise the reservations team, providing training, support, and guidance to ensure consistent, high-quality service
- Develop and implement strategies to optimize occupancy rates and revenue generation
- Collaborate with other departments to create and manage reservation policies and procedures
- Analyze market trends and competitor activities to inform pricing and promotional strategies
- Manage and maintain the property's reservation system, ensuring accuracy and efficiency
- Handle complex reservation inquiries and resolve customer issues promptly and professionally
- Generate regular reports on occupancy, revenue, and other key performance indicators
- Work closely with the sales and marketing teams to support promotional activities and special events
- Ensure compliance with all relevant hospitality industry regulations and company policies
- Continuously seek opportunities to improve reservation processes and enhance guest satisfaction
- Develop and maintain relationships with key corporate clients and travel agencies to drive bookings
- Implement upselling techniques to maximize room revenue and enhance guest experiences
- Conduct regular performance reviews and provide feedback to reservation team members
- Stay updated on industry trends and technological advancements in reservation systems
- Coordinate with the housekeeping department to ensure accurate room inventory management
- Proven experience of 5+ years in a leadership role within hotel reservations or a similar hospitality setting
- Bachelor's degree in Hospitality Management, Tourism, or a related field; Master's degree preferred
- Strong proficiency in reservation management systems (e.g., Opera, Amadeus) and revenue management principles
- Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
- Outstanding communication and interpersonal skills, with the ability to lead and motivate a team
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Strong customer service orientation with a commitment to delivering exceptional guest experiences
- Proficiency in Microsoft Office suite, particularly Excel for data analysis and reporting
- Fluency in English; additional language skills, especially Arabic, would be highly advantageous
- Knowledge of local hospitality industry trends and cultural norms in Saudi Arabia
- Positive attitude, attention to detail, and a strong drive for results
- Flexibility to work varying shifts, including weekends and holidays, as required
- Certified Revenue Management Executive (CRME) certification or willingness to obtain within the first year of employment
- Experience with customer relationship management (CRM) software and marketing automation tools
- Proven track record of implementing successful revenue optimization strategies
- Strong financial acumen with the ability to create and manage budgets
- Experience in cross-cultural communication and managing diverse teams
- Familiarity with digital marketing techniques and their application in the hospitality industry
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
