Data Center Infrastructure Specialist

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

Company Overview

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Servicenow is a global market leader in the field of cloud-based IT service management. Our intelligent platform connects people, systems, and processes to empower organizations to work smarter and more efficiently.

We are a visionary company that has transformed the way we work since our inception in 2004. Today, we serve over 8,100 customers worldwide, including 85% of the Fortune 500. Our mission is to make the world work better for everyone.

Job Description

The Data Center Operations Team plays a critical role in ensuring the smooth operation of our data centers. We are responsible for managing the planning, installation, configuration, optimization, operations, and ongoing maintenance of the data center infrastructure.

Our team oversees system performance, monitors equipment, and manages vendor relationships. We are also responsible for capacity planning and continuous process improvement to ensure that our processes are well-documented, sustainable, and scalable.

  • Available for 24/7 support as needed. All interested candidates must be willing to work during off-hours for scheduled maintenance, emergencies, and on-call situations.
  • Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs).
  • Hands-on experience in hardware break-fix with servers and network appliances.
  • Perform root cause analysis of equipment failures.
  • Ensure all safety procedures are adhered to while performing work.
  • Fully comply with all physical security procedures and policies.
  • Perform regular audits as required.
  • Extensive experience in installing, monitoring, and maintaining data center IT equipment.
  • Experience in managing vendors in a data centre environment.
  • Coordinating with the onsite delivery and shipping of all equipment.


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