Technical Systems Support Specialist

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia New York Global Consultants Inc. (NYGCI) Full time

We have an immediate opening for a Technical Systems Support Specialist with one of our clients.

This role requires a strong understanding of hardware and software systems, particularly Dell products.

Key Responsibilities:
  • Conduct comprehensive system diagnostics to verify operational status of hardware and software components.
  • Perform firmware upgrades on-site to ensure minimal disruption.
  • Backup critical configurations and data, validate post-upgrade functionality, and document upgrade activities.
  • Identify and replace faulty components, ensuring all replacements follow best practices. Test and validate components and maintain records for inventory tracking.
Qualifications:
  • 5+ years of hands-on experience in IT systems support, technical troubleshooting, and diagnostics.
  • Strong understanding of hardware and software systems, particularly Dell products.
  • Proven ability to manage upgrades, asset inventory, and customer relations.
  • Excellent communication skills and the ability to work independently and as part of a team.


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