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IT Systems Support Specialist

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia OSI Systems, Inc. Full time

Rapiscan Systems is a leading provider of detection technology solutions. As an industry leader, we deliver innovative cargo and vehicle inspection systems and services to customers worldwide.

Job Description

This role is responsible for providing IT systems support and software maintenance for our X-ray system fleet in the Kingdom of Saudi Arabia (KSA). The successful candidate will be part of our Riyadh office team and work closely with UK and US-based teams to diagnose and remediate IT and software issues.

The primary function of this position is to act as the main point of contact for all cargo service software and IT-related queries within the KSA. This includes hardware, network, software configuration, and documentation in support of the ongoing health and maintenance of all systems in the country.

Key Responsibilities
  • Address IT system-related and/or computer hardware-related issues
  • Facilitate network connectivity working with ZATCA IT staff
  • Support personnel to identify root cause of IT infrastructure related problems
  • Provide 2nd/3rd line support for I.T systems

In addition, the successful candidate will be responsible for addressing software-related issues, collecting logs, and performing initial diagnostics. They will also work with the software team to identify root causes and formulate solutions.

Requirements
  • 5+ years of related/applicable experience in I.T and Software
  • Must be familiar with Windows OS (both server and workstation) including Active Directory
  • Must have working experience with configuring and troubleshooting Active Directory
  • Experience with virtualization technologies e.g., Hyper-V, VMware is an advantage
  • Must have advanced experience in networking with VLAN, VPN, and Firewall configurations
  • Must have experience with configuring and maintaining networks
  • Must have experience in Software systems, diagnostic and troubleshooting
  • Must have a high-level of technical troubleshooting + remediation experience at a 2/3rd line level
  • Experience working in a global environment across multiple time zones
  • Must be able to work and reside in the KSA
  • May involve some international travel