Senior IT Operations Director

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Qataryello Full time

At Qataryello, we are seeking a highly experienced Senior IT Operations Director to lead our IT operations team.

The ideal candidate will have at least 15 years of experience in IT, with a strong background in banking/financial services industry. They should have previously led large IT operations departments in top-tier banks and been part of large-scale transformation programs within banks.

We are looking for a strategic thinker with a focus on operational efficiency and cost-effectiveness. The successful candidate will be responsible for overseeing all aspects of IT operations, establishing monitoring, control, and governance frameworks, and minimising downtime by ensuring robust incident management.

Key Responsibilities:

  • Oversee all aspects of IT operations
  • Establish monitoring, control, and governance frameworks
  • Minimise downtime through robust incident management
  • Develop automation strategies for IT operations
  • Create strategies for improvements in testing and pre-production environments
  • Work closely with development and QA leadership to establish testing standards and infrastructure
  • Develop relevant KPIs, SLAs, and metrics to monitor and evaluate performance
  • Performance reporting through real-time dashboards
  • Establish strong governance frameworks to ensure compliance with regulatory requirements and internal policies

Requirements:

  • At least a Bachelor's degree in Information Technology, Computer Science, or a related field of study (Master's is preferred)
  • 15+ years of experience in IT, majority of which should have been in the banking/financial services industry
  • Previously led large IT operations departments in top-tier banks
  • Been part of large-scale transformation programs within banks
  • An excellent understanding of monitoring, governance, and control frameworks for large-scale IT environments
  • Led automation initiatives that enhance efficiency and reduce operational costs
  • Deep understanding of testing environments and pre-production infrastructure
  • Familiarity with best practices for QA, testing, and release management in banking environments
  • Strong leadership skills with the ability to manage and inspire cross-functional teams
  • Exceptional communication and stakeholder management skills

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