Senior Operations Manager

2 weeks ago

Khobar, Eastern Province, Saudi Arabia Foreground LLC Full time
Job Title: Senior Operations Manager

Foreground LLC is seeking a highly experienced Senior Operations Manager to oversee and manage all aspects of catering and facility management operations. This includes ensuring the delivery of high-quality services, optimizing operational efficiency, and leading a diverse team.

Main Responsibilities:
  • Operational Oversight:
    • Lead the daily operations of catering and facility management, ensuring alignment with organizational standards and client expectations.
    • Develop, implement, and optimize operational policies, procedures, and protocols to improve service delivery and operational efficiency.
    • Monitor key performance indicators (KPIs) and use data-driven insights to enhance overall operational performance.
  • Team Leadership and Development:
    • Recruit, train, and mentor a high-performing team, including catering managers, chefs, and facility management personnel.
    • Conduct regular performance reviews, providing constructive feedback, coaching, and development opportunities.
    • Cultivate a positive work environment that fosters collaboration, accountability, and continuous improvement.
  • Client Relationship Management:
    • Build and nurture strong relationships with clients, ensuring a deep understanding of their needs and expectations.
    • Schedule regular meetings and site visits to assess client satisfaction and promptly address any concerns or issues.
    • Serve as the main point of contact for clients, ensuring clear and timely communication regarding service updates and changes.
  • Financial Management:
    • Develop, manage, and oversee operational budgets, ensuring financial targets are achieved.
    • Monitor expenditures, control costs, and identify opportunities to enhance financial efficiency.
    • Prepare financial reports and forecasts for presentation to senior management.
  • Quality Assurance and Compliance:
    • Ensure all catering services and facility operations comply with health, safety, and food safety regulations, as well as quality assurance standards.
    • Conduct regular audits and inspections to ensure compliance and proactively identify areas for improvement.
    • Implement corrective actions as needed to maintain high service standards.
  • Strategic Planning and Business Development:
    • Partner with senior management to formulate strategic plans that enhance service offerings and capitalize on business development opportunities.
    • Analyze market trends, competitor activities, and client feedback to drive innovation and continuous service improvement.
    • Identify growth opportunities and assist in developing proposals for new contracts or projects.
  • Vendor and Supplier Management:
    • Develop and maintain strong relationships with vendors and suppliers to ensure high-quality and reliable products and services.
    • Negotiate contracts and service level agreements (SLAs) to secure favorable terms for the organization.
    • Oversee inventory management and procurement processes, ensuring timely and cost-effective sourcing of materials and supplies.
  • Reporting and Analysis:
    • Prepare comprehensive reports on operational performance, financial results, and service delivery for senior management review.
    • Leverage data analysis tools to assess performance trends and support informed decision-making.
    • Maintain accurate documentation of operational activities and client interactions for future reference.

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