Senior IT Service Agreement Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

About the Job:

The Senior IT Service Agreement Manager will be responsible for managing IT operation contracts, with a strong focus on IT Managed Services agreements. This role requires a strong understanding of IT service management (ITSM) principles, vendor management, and performance monitoring.

You will be responsible for ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs). This involves collaborating with service providers to implement corrective actions and drive continuous improvement in service delivery.

Responsibilities:

  • Managing IT operation contracts and agreements
  • Ensuring compliance with SLAs and KPIs
  • Collaborating with service providers to implement corrective actions
  • Driving continuous improvement in service delivery

Requirements:

  1. 5+ years of experience in contract management, preferably within an IT environment
  2. Strong understanding of ITSM principles
  3. Experience in vendor management and performance monitoring
  4. Knowledge of SLAs and KPIs
  5. Excellent communication, interpersonal, and negotiation skills
  6. Ability to analyze data, identify trends, and make informed recommendations
  7. Experience in escalating issues and driving corrective actions
  8. Strong organizational and time management skills

Our Culture:

We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.


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