Retail Operations Manager
4 days ago
Company Overview
Chalhoub Group, a leading luxury retailer in the Middle East, is seeking a highly skilled Store Manager to join its team. With over six decades of experience in creating luxury experiences, the company has established itself as a partner and creator of unique moments for its customers.
The Group has expanded its expertise into various categories, including luxury watches, jewelry, and eyewear, while continuously innovating to provide exceptional customer experiences across 750+ retail stores, online platforms, and mobile apps.
As a valued member of the Chalhoub Group family, you will be part of a diverse and dynamic team that values inclusivity and diversity.
Job Description
Our ideal candidate will have a proven track record of driving commercial performance and delivering exceptional Guest Experiences. Key responsibilities include:
- Implementing CX initiatives to drive eNPS and cNPS
- Developing succession plans for team members
- Nurturing talent within the team through coaching and stretch assignments
- Overseeing day-to-day operations, including VM, Retail Store SOPs adherence, sales team schedules, and commissions
- Providing store support and acting as a key point of contact with back-office operations
- Ensuring click-and-collect services are conducted within SLAs
- Capturing customer data in accordance with marketing requirements
- Promoting loyalty programs and ensuring floor team knowledge of app offerings
- Fostering a cohesive team environment focused on shared goals
- Promoting omnichannel sales strategies
- Driving revenue growth and sell-through at full price
Requirements
To succeed in this role, you will need:
- A University Degree in Business Administration or Management
- 6-8 years of experience in retail shop management
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