IT Operations Lead

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Olayancareer Full time

Olayancareer seeks an IT Operations Lead to oversee the daily operations of our IT systems.

Job Description

The IT Operations Lead will be responsible for ensuring the smooth operation of our systems and processes, including monitoring system stability, reporting issues to consultants, and evaluating new change requests.

This role also involves developing new or reinforcing existing SXL business processes to meet changing business requirements and managing new projects related to company systems and processes.

Responsibilities

Development:

  • Design and/or amend workflows to optimize system performance.
  • Develop new or enhance existing business processes to address evolving business needs.
  • Oversee new projects related to company systems and processes.

Operations:

  • Monitor system stability and report issues to responsible consultants.
  • Manage SAP consultant support charges.
  • Evaluate new change requests and monitor their implementation.
  • Review system performance with consultants.
  • Ensure new users receive proper training.
  • Provide training for new users.

Quality Assurance:

  • Monitor SXL processes implementation.
  • Report system stability issues to responsible consultants.
  • Evaluate new change requests and monitor their implementation.
  • Review system performance with designated consultants.
  • Assess consultant deliverables for competence.
  • Train new users.

Stakeholder Management:

  • Serve as focal point for established systems and procedures.
  • Liaise with SXL departments to achieve company KPIs.
  • Monitor consultants' support charges.
  • Ensure continuous solution competency through follow-up with developers.
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