Network Infrastructure Specialist

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ruijie Networks Full time
Job Description

We are seeking a skilled Network Infrastructure Specialist to join our team at Ruijie Networks.

Key Responsibilities:
  1. Pre-Sales and Technical Support: Collaborate with remote TAC and R&D teams to conduct pre-sales tests, POCs, and demonstrations, focusing on network and wireless areas.
  2. Troubleshooting and Support: Work closely with the TAC level 2 support team to resolve technical issues and service requests for partners and customers efficiently.
  3. Technical Enablement: Provide technical support to enterprise industry channel partners, emphasizing campus networks and wireless areas.
  4. Training and Development: Manage and conduct company service process training, technical certification training, product training, and technical workshops to empower channel partners' technical service capabilities.
  5. Service Delivery Quality: Help set up services process systems (customer technical support, RMA processes, and project delivery processes) and ensure high-quality services delivery in responsible countries by managing service partners' delivery.


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