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Operational Support Associate

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time
Operational Support Associate - Guest Care

In this critical role at Six Flags Qiddiya City, you will be responsible for supporting the maintenance and improvement of guest care workflows. You will work closely with the team to ensure consistency and quality in service delivery, and contribute to developing initiatives that improve the efficiency and effectiveness of the Guest Care Center.

Key Responsibilities:
  1. Support the development and implementation of initiatives to improve the efficiency and effectiveness of the Guest Care Center.
  2. Analyze guest feedback and operational data to identify trends and areas for improvement.
  3. Collaborate with the team to maintain and improve guest care workflows, ensuring consistency and quality in service delivery.
  4. Document standard operating procedures and ensure adherence across the team.
  5. Support the implementation of new tools or technologies to enhance guest care operations.
  6. Collect and analyze data related to guest interactions, complaints, and resolutions to provide actionable insights.
  7. Prepare reports and presentations on guest care metrics and trends for management review.
  8. Use data to recommend improvements and support decision-making processes.
  9. Collaborate with internal departments to ensure seamless integration of guest care initiatives.