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Guest Experience Manager

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Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time
Job Description

The Store Manager plays a crucial role in ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience.

They drive both eNPS and cNPS through the implementation of People and CX strategies.

  1. CX Initiatives: Drive in-store CX initiatives.
  2. Succession Planning: Plan succession of team members in terms of readiness.
  3. Talent Development: Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner.
  4. eNPS Strategies: Drive eNPS through people experience initiatives and culture.
Key Responsibilities
  • Oversee day-to-day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions.
  • Act as the key point of contact with back-office operations.
  • Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings.