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Customer Experience Director

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

Arabic Computer Systems is seeking a Customer Experience Director to drive excellence in customer service and satisfaction. As a key leader in our organization, you will be responsible for developing and implementing strategies to enhance the overall customer experience.

About the Role

The ideal candidate will have extensive experience in customer service, leadership, and operations management. They will possess exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.

Main Responsibilities:

  • Develop and implement customer experience strategies to drive satisfaction and loyalty
  • Lead cross-functional teams to improve service delivery and resolve customer complaints
  • Collaborate with stakeholders to ensure seamless communication and issue resolution
  • Analyze customer feedback and develop actionable recommendations for improvement

Requirements:

  • Bachelor's degree in a business-related field
  • Extensive experience in customer service, leadership, and operations management
  • Exceptional communication and interpersonal skills
  • Ability to work collaboratively in a fast-paced environment