Process Innovations Leader

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

About Us

Keeta is a leading food delivery company that leverages advanced technology to provide fast, reliable, and seamless food delivery experiences. We are passionate about revolutionizing customer service in the takeaway industry and making every order smarter and faster.

The Customer Service Manager will play a key role in designing seamless service journeys that cater to users, merchants, and riders alike. The ideal candidate will have experience in service process design and customer journey management, as well as strong data analysis skills and problem-solving abilities.

Responsibilities

  • Output service rules for the takeaway industry to ensure a balanced experience on all sides.
  • Design the whole chain service journey from AI customer service to manual customer service.
  • Analyze service data and customer voices to continuously discover user pain points.

Requirements

  • Experience in service process design and customer journey management.
  • Strong data analysis skills and problem-solving abilities.
  • Able to think customer-centered and have a strong sense of service.
  • Possess experience in the Middle Eastern market, with proficiency in Mandarin, English/ Arabic.


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