Customer Service Manager of Process Innovation
5 days ago
Job Description
We are seeking a Customer Service Manager to lead the development of business process innovation.
Keeta, an independent brand of Meituan, is revolutionizing the food delivery space with cutting-edge technology. As a dynamic and innovative global platform, we provide fast, reliable, and seamless food delivery experiences. Our mission is to help people eat better and live better.
The successful candidate will have experience in service process design and customer journey management. Strong data analysis skills and problem-solving abilities are essential for this role. The ideal candidate will be able to think customer-centered and have a strong sense of service.
Key Responsibilities
- Develop output service rules for the takeaway industry to ensure a balanced experience on all sides.
- Design the whole chain service journey from AI customer service to manual customer service.
- Analyze service data and customer voices to continuously discover user pain points.
Requirements
- Experience in service process design and customer journey management.
- Strong data analysis skills and problem-solving abilities.
- Able to think customer-centered and have a strong sense of service.
- Possess experience in the Middle Eastern market, with proficiency in Mandarin, English/ Arabic.
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