Process Optimization Analyst

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

Company Overview

VisionX Technologies, Inc. bridges the gap between businesses and AI solutions. With deep expertise in AI and understanding of processes, we deliver tailored systems for unique needs.

Job Description

We seek an IT Service Management Analyst (BSE) to drive process improvements and enhance operational efficiency. You will analyze existing IT processes, identify areas for improvement, and implement best practices aligned with ITIL frameworks.

Key Responsibilities:

  1. Assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
  2. Utilize KPIs to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes.
  3. Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies.
  4. Foster a culture of continuous improvement within the IT department.
  5. Collaborate with various departments to ensure process enhancements support broader business objectives.
  6. Communicate effectively with stakeholders at all levels.
  7. Ensure compliance with industry standards and regulations related to IT service management.
  8. Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.
  9. Prepare reports and presentations to communicate process performance and improvement initiatives.

Requirements:

  1. 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices.
  2. ITIL certification is mandatory.
  3. Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  4. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
  5. Proficiency in data analysis and reporting tools.
  6. Experience with IT service management tools is a plus.
  7. Strong understanding of IT operations, including incident management, problem management, change management, and release management.


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