Customer Support Optimization Specialist

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia tabby Full time

At tabby, we are seeking an experienced Customer Support Optimization Specialist to drive process improvements and ensure exceptional customer satisfaction.

This key role will oversee a team of analysts, fostering a culture of continuous improvement and collaboration with cross-functional stakeholders. The ideal candidate will have a strong background in customer support operations and the ability to analyze complex processes, identify areas for improvement, and develop data-driven solutions.

Responsibilities:

  • Lead the analysis and optimization of customer support processes to enhance efficiency, effectiveness, and customer satisfaction.
  • Mentor and manage a team of analysts, providing guidance and support to ensure high performance and professional growth.
  • Foster collaboration and knowledge-sharing across departments to align process improvements with organizational goals.


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