Patient Care Support Associate
2 weeks ago
We are looking for a highly skilled Healthcare Customer Service Specialist to join our team at National Medical Care. In this role, you will be responsible for providing exceptional customer service to our patients and their families, addressing their concerns and answering their questions in a professional and empathetic manner.
Key Responsibilities:- Respond to incoming calls and messages from patients and their families, addressing their concerns and answering their questions in a professional and empathetic manner.
- Assist patients with scheduling appointments, answering questions about hospital services, and providing education on various health-related topics.
- Maintain accurate records of patient interactions, including phone calls, emails, and other correspondence.
- Work collaboratively with other departments to ensure efficient operation of the hospital's customer service system.
- Provide ongoing support to patients and their families, addressing their concerns and answering their questions in a timely and professional manner.
Requirements:
- Diploma/College graduate in general administration or any related field.
- Minimum (1) year experience in a similar position preferably in a healthcare facility.
- Customer service course/experience is required.
- Tact, courtesy, and public relations skills are a must.
- Good communication & interpersonal skills.
- Fluency in verbal and written English & Arabic is required.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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