Customer Service Director for IT Operations

2 weeks ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia Perfect Presentation (2P) Full time

Perfect Presentation (2P) is seeking a highly skilled Customer Service Director for IT Operations to lead our team of customer support professionals. As a key member of our organization, you will be responsible for supervising and guiding a team to ensure they meet performance targets and deliver exceptional service to customers.

Key Responsibilities:

  • Handle complex customer inquiries, complaints, and issues, ensuring efficient and satisfactory resolutions.
  • Act as a point of escalation for challenging customer inquiries and complaints, ensuring prompt and satisfactory resolutions.
  • Lead and mentor a group of customer support professionals, driving them to meet performance objectives and exceed customer expectations.

Requirements:

  • 3+ Years of Experience in Call Center Management
  • Proficient in using call center software and technology to monitor team performance, track call metrics, and generate insightful reports for management review.
  • Excellent time management and multitasking skills, ensuring seamless call center operations and achievement of performance targets.

We are looking for a mid-senior level candidate with excellent leadership and communication skills to join our IT Services and IT Consulting team. The ideal candidate will have a strong background in call center operations and a proven track record of delivering high-quality results.



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