Customer Service Director for IT Operations
2 weeks ago
Perfect Presentation (2P) is seeking a highly skilled Customer Service Director for IT Operations to lead our team of customer support professionals. As a key member of our organization, you will be responsible for supervising and guiding a team to ensure they meet performance targets and deliver exceptional service to customers.
Key Responsibilities:
- Handle complex customer inquiries, complaints, and issues, ensuring efficient and satisfactory resolutions.
- Act as a point of escalation for challenging customer inquiries and complaints, ensuring prompt and satisfactory resolutions.
- Lead and mentor a group of customer support professionals, driving them to meet performance objectives and exceed customer expectations.
Requirements:
- 3+ Years of Experience in Call Center Management
- Proficient in using call center software and technology to monitor team performance, track call metrics, and generate insightful reports for management review.
- Excellent time management and multitasking skills, ensuring seamless call center operations and achievement of performance targets.
We are looking for a mid-senior level candidate with excellent leadership and communication skills to join our IT Services and IT Consulting team. The ideal candidate will have a strong background in call center operations and a proven track record of delivering high-quality results.
-
Customer Service Operations Director
6 days ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Leader Investment Group (LIG) Full timeLeader Investment Group (LIG) seeks an exceptional Customer Service Operations Director to oversee the daily operations of our contact center, ensuring efficient service delivery and customer satisfaction.Key responsibilities include:Managing contact center staffTracking performance metricsDeveloping and implementing operational strategiesResolving client...
-
Customer Services Manager
2 weeks ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Saur Middle EastAsia Full timeSAUR is a pure player in water and essential services, working to protect the environment in the heart of the territories it serves.Further details on our website: http://www.saur.com/.We're hiring a Customer Services Manager for one of our clusters, in Madinah.Mission:Reporting functionally to the Customer Services Director and working in close cooperation...
-
Hotel Services Director
7 days ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Rotana Hotel Management Corporation Full timeAbout Us:Rotana Hotel Management Corporation is a leading hospitality company in the region, known for its commitment to excellence and customer satisfaction. We are seeking a highly skilled Assistant Director of Front Office to join our team and contribute to our success.Job Description:The Assistant Director of Front Office will be responsible for...
-
Customer Service and Operations Expert
6 days ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia FedEx Group Full timeAt FedEx Group, we are committed to delivering exceptional customer experiences through our teams of skilled professionals. As a Retail Customer Service Associate, you will play a vital role in driving business excellence and financial return by providing outstanding customer service, operating efficiently, and maintaining a safe and clean work...
-
Director, Customer Support
4 weeks ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Arpatech Full timeThe driving force behind our success has always been the people of AspenTech. What drives us is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
-
Assistant Director of Guest Services
5 days ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Rotana Hotel Management Corporation Full timeJob OverviewThe Assistant Director of Front Office plays a vital role in ensuring the smooth operation of the front desk, guest services, and concierge departments. This position requires a strong leader who can motivate and train front office staff to deliver exceptional customer service and memorable experiences to our guests.Key ResponsibilitiesOversee...
-
Director of Front Office and Guest Services
6 days ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Al Manakha Rotana Full timeAbout UsAl Manakha Rotana is a leading hospitality company that prides itself on delivering exceptional customer service and creating memorable experiences for our guests. We are seeking a highly skilled Assistant Director of Front Office to join our team and contribute to our ongoing success.Key Responsibilities:Assist the Front Office Director in managing...
-
Customer Service Manager
2 weeks ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia 2P Perfect Presentation Full time**Job Description:**We are seeking a highly skilled and experienced Customer Service Manager to join our team at 2P Perfect Presentation. As a key member of our organization, you will be responsible for leading and guiding a team of customer service representatives to deliver exceptional service to customers.You will supervise and direct a team of customer...
-
Medina, Al Madīnah al Munawwarah, Saudi Arabia Boardroom Advisors: Part-Time CEOs MDs NEDs for Scale-Ups and SME's. Part timeBackground InformationBoard Advisors provide an excellent solution for ambitious businesses looking for growth, profitability and stability.Increasing numbers of senior level people are turning to a portfolio career, seeking to have more control over their lives and freedom from life within a large corporate environment.ExpansionOur aim is to continue...
-
Concierge and Guest Services Lead
7 days ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Rotana Hotel Management Corporation Full timeAbout Our Team:At Rotana Hotel Management Corporation, we pride ourselves on providing exceptional customer service and creating a warm and welcoming environment for our guests. We are seeking a highly skilled Assistant Director of Front Office to join our team and contribute to our success.Job Description:The Assistant Director of Front Office will be...
-
Director of Guest Services
1 week ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Al Manakha Rotana Full timeAbout Us:At Al Manakha Rotana, we pride ourselves on providing world-class service to our guests. As an Assistant Director of Front Office, you will be part of our team that strives to exceed guest expectations.Job Description:The ideal candidate will have a proven track record of managing front office operations, with excellent leadership and communication...
-
Assistant Front Desk Director
1 week ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Rotana Hotels Full timeJob Description:As an Assistant Front Desk Director, you will be responsible for assisting the Front Office Director in overseeing the daily operations of the front desk, guest services, and concierge departments. You will also be responsible for ensuring exceptional customer service and smooth check-in and check-out processes for guests.About the Role:This...
-
Customer Service Associate
2 days ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Abroad Work Full timeCustomer Service Associate Vacancy in Abroad WorkWe are seeking a motivated and enthusiastic individual to join our team as an Entry-level Customer Service Associate. This is an exciting opportunity for those looking to start their career in the customer service industry.As a Customer Service Associate, you will be responsible for handling incoming calls,...
-
Full Stack Developer
4 days ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Tether Operations Limited Full timeJob DescriptionWe are seeking a Full Stack Developer to join our team at Tether Operations Limited. The ideal candidate will have experience in designing, developing, and optimizing frontend and backend services using cloud services. The successful candidate will have a strong understanding of cloud architecture and experience in building scalable web...
-
Airline Customer Service Representative
4 days ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Emirates Full timeRole Overview:This role is responsible for delivering exceptional customer experiences at Emirates airport locations.As a member of our ground support team, you will be working closely with colleagues to ensure seamless check-in, boarding, and baggage handling processes.About You:You are an experienced customer service professional with a passion for...
-
Front Office Operations Manager
1 week ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Al Manakha Rotana Full timeJob Summary:The Assistant Director of Front Office at Al Manakha Rotana is responsible for overseeing the daily operations of the front desk, guest services, and concierge departments. This role requires exceptional customer service skills to ensure smooth check-in and check-out processes, efficient resolution of guest issues, and maintaining accurate...
-
Operations Director
5 days ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Amazon Full timeJob OverviewThe Operations Supervisor is a critical role that plays a key part in ensuring the success of our warehouse operations. This position oversees the day-to-day activities of a team of individuals, motivating them to meet productivity expectations and company goals.The ideal candidate will have strong communication skills, be able to analyze data,...
-
Retail Customer Service Associate
4 weeks ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia FedEx Group Full timePOSITION SUMMARY:The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
-
Lead Retail Customer Service Associate
4 weeks ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia FedEx Group Full timePOSITION SUMMARY:The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the...
-
Senior Software Engineer
4 days ago
Medina, Al Madīnah al Munawwarah, Saudi Arabia Tether Operations Limited Full timeJob OverviewTether Operations Limited is seeking a Senior Software Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and optimizing backend services using Node.js, Java, Python, or Go. The successful candidate will have a strong understanding of cloud platforms and experience in building...