IT Operations Manager
2 days ago
Earn a competitive salary as a Cloud Security Specialist at Essen Vision Software, where your skills will be put to good use maintaining, optimizing, and securing our Symantec DLP and Seclore DRM/Seclore Data Classification systems. You will be responsible for addressing any issues that arise to minimize operational disruptions.
Key Responsibilities:- System Maintenance and Upgrade:
- Perform server and agent upgrades for Symantec DLP as required.
- Take necessary server and database backups, ensuring continuity and data protection.
- Ensure smooth daily operations of Symantec DLP servers and agents.
- Agent Monitoring and Troubleshooting:
- Monitor agent status and troubleshoot connectivity issues with agents.
- Resolve any agent reporting issues on the console and ensure agents are reporting correctly.
- Policy Development and Fine-Tuning:
- Develop and implement policies for monitoring, detecting, discovering, and blocking confidential data being shared outside the organization.
- Fine-tune existing DLP policies to reduce false positives and optimize the number of true positives, enhancing system efficiency.
- Incident Response and Reporting:
- Tag and categorize incidents based on the response flow outlined in the incident management framework.
- Highlight and track top violators to improve response efforts.
- Troubleshooting and Issue Resolution:
- Address and resolve Symantec DLP-related issues to avoid production impact.
- Investigate and fix vulnerabilities related to the product, ensuring timely remediation with reference to CVEs.
- Integration Support and Testing:
- Monitor and check for issues related to integrations with other tools such as Seclore DRM, Seclore Data Classification, and Boldon James Data Classification.
- Licenses and Compliance:
- Update license information on the console by following up with customers regarding renewal processes.
- System Health Checks and Monitoring:
- Conduct daily health checks on the Symantec DLP servers, including both the Data Center (DC) and Disaster Recovery (DR) environments.
- Helpdesk and Technical Support:
- Address and resolve any helpdesk tickets related to Symantec DLP functionality.
- Assist with whitelisting users on specific DLP policies.
- Competitive salary package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Benefits package including health insurance, retirement savings plan, and paid time off
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