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Operations Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Alturki Holding Full time

Main Job Purpose

As an Operations Manager at Alturki Holding, you will be responsible for overseeing the day-to-day operations of the company's Diriyah operations. This includes ensuring a high level of client satisfaction, managing staffing and fleet levels, and coordinating with various departments to meet customer needs.

Key Accountabilities

  1. Develop and implement strategies to improve client satisfaction and retention.
  2. Manage and maintain accurate records of client interactions, including correspondence and issue resolution.
  3. Collaborate with the logistics team to ensure timely and efficient delivery of services.
  4. Coordinate with the customer service team to resolve customer complaints and issues.
  5. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
  6. Develop and implement process improvements to increase efficiency and productivity.
  7. Provide exceptional customer service and support to clients, responding to their needs and concerns in a timely and professional manner.
  8. Work closely with the sales team to identify new business opportunities and develop strategies to pursue them.
  9. Develop and maintain relationships with key stakeholders, including clients, vendors, and partners.
  10. Stay up-to-date with industry trends and best practices, applying this knowledge to improve operations and customer service.

Competencies

Core Competencies:

  1. Customer service and relations
  2. Communication and interpersonal skills
  3. Problem-solving and analytical skills
  4. Time management and organization
  5. Leadership and team management
  6. Adaptability and flexibility
  7. Results-driven and goal-oriented