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Glasses Expert

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

As a Customer Experience Specialist at Chalhoub Group, you will be responsible for delivering exceptional customer experiences and providing expert advice on eyewear selection.

You will work closely with customers to understand their needs and preferences, and provide personalized recommendations to ensure they find the perfect pair of glasses. You will also be responsible for maintaining a high level of product knowledge and staying up-to-date with the latest trends and technologies in the optical industry.

About Us:

  • We are a leading luxury retailer with a portfolio of owned brands and over 300 international luxury brands.
  • We operate over 750+ experiential retail stores across seven countries.
  • We are committed to innovation and sustainability, embedding these values at the core of our business strategy.

Job Description:

Key Responsibilities
  • Greet and assist customers in selecting appropriate eyewear based on their prescriptions, needs, and preferences.
  • Provide expert advice on frame styles, lens options, and lens coatings.
  • Explain the differences between various types of lenses and frames to help customers make informed decisions.
  • Address customer concerns and resolve issues related to eyewear products and services.

Requirements:

  • Minimum of 1-year experience as an Optician or in a related role.
  • Licensed Optician by the Saudi Commission for Health Specialties.
  • Excellent written and verbal communication skills in English.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a dynamic and innovative team.