Deputy Head of Managed Services Department

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

We are looking for a Deputy Head of Managed Services Department to lead our IT Operations team in Riyadh, Saudi Arabia. The successful candidate will be responsible for overseeing the day-to-day operations of managed services engagements, ensuring delivery excellence and adherence to SLAs across multiple geographic regions.

The ideal candidate will have a proven track record of managing diverse teams and complex projects across multiple locations, as well as a strong understanding of IT service management principles, regulatory compliance frameworks, and operational excellence in the Saudi context.

Key Responsibilities:

  • Manage and deliver high-quality IT services to clients across multiple geographic regions
  • Collaborate with project teams to address challenges, manage escalations, and ensure timely resolution of client concerns
  • Develop and maintain relationships with key stakeholders, including government agencies and clients

Qualifications and Requirements:

  • Saudi nationality
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
  • Minimum of 15 years of experience in IT services, with at least 5 years in a leadership or senior management role
  • Strong understanding of IT service management principles, regulatory compliance frameworks, and operational excellence in the Saudi context

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