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Customer Service Manager

3 weeks ago

Khobar, Eastern Province, Saudi Arabia Philips Iberica SAU Full time
About the Role

This position is responsible for delivering high-quality service to customers, ensuring that their needs are met and exceeded. The ideal candidate will have a strong customer-first attitude and be able to manage escalations effectively.

Key Responsibilities
  • Manage customer expectations by providing timely and effective solutions to issues.
  • Collaborate with internal stakeholders to ensure seamless delivery of services.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Analyze data to identify trends and areas for improvement in service delivery.
  • Coach and develop team members to ensure they have the necessary skills to deliver exceptional service.
Requirements
  • Bachelor's degree in engineering or related field.
  • Proven experience in customer service management or a related field.
  • Strong communication and problem-solving skills.
  • Fluency in English (verbal and written) and Arabic is a must.
  • Ability to work in a fast-paced environment and adapt to changing priorities.