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Operations Improvement Specialist
2 weeks ago
HungerStation | هنقرستيشن is looking for an Operations Improvement Specialist to join our team. As a key member of our operations team, you will be responsible for driving improvements in partner care chat, cases, calls, and WhatsApp for business queues, and overseeing the design and operation of various services, systems, and applications.
The ideal candidate will have a proven track record of analyzing data, identifying trends, and developing actionable insights to drive business growth and improve customer experiences. They will also be responsible for training BPO partners on existing and new processes and ensuring that they deliver high-quality services to our customers.
Key Responsibilities:
- Own performance and maintain SLA and KPIs for the assigned area.
- Collaborate with BPO partner teams to achieve shared objectives, provide strategic insight, and lead continuous improvement efforts in operations.
- Act as a Subject Matter Expert -Support with CRM enhancements & developments.
Requirements:
- Minimum 2 years of prior experience in leading & managing a team, within a Contact Center environment is preferred.
