Senior ServiceNow Technical Lead Expert

6 days ago


Riyad Al Khabra, Saudi Arabia Devoteam Full time

Devoteam is a global IT consulting company with over 25 years of experience in empowering organizations to unlock their potential through technology and human values. We are seeking an experienced Senior ServiceNow Technical Lead Expert to join our team.

The ideal candidate will possess exceptional technical leadership skills, with a strong background in ServiceNow architecture, design, and development. They will be responsible for leading the creation of ServiceNow applications, ensuring best practices, and collaborating with stakeholders to deliver results.

Key Responsibilities:

  • Technical Leadership & Solution Design: Develop and implement cutting-edge ServiceNow solutions, defining best practices for development, integrations, and platform performance optimization.
  • Development & Implementation: Hands-on development of ServiceNow applications, workflows, UI policies, business rules, client scripts, and integrations, customizing ServiceNow applications using JavaScript, REST/SOAP APIs, and web technologies.
  • Stakeholder Collaboration & Requirement Gathering: Work closely with business stakeholders to understand requirements and translate them into technical solutions, conducting technical workshops and solution demos.
  • Platform Management & Optimization: Ensure system stability, performance, and security compliance, implementing upgrades, patches, and platform enhancements, optimizing instance health, and conducting regular performance tuning.

Required Skills and Qualifications:

  • 8-10 years of experience in IT or related business fields.
  • A degree in IT, Computer Science, Engineering, or a related field is preferred.

Certifications (Preferred):

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
  • ServiceNow Certified Implementation Specialist (CIS) – ITSM.
  • ITIL Foundation certification.
  • Agile/Scrum.
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