ServiceNow Technical Lead Consultant

2 days ago

Riyad Al Khabra, Saudi Arabia Devoteam Full time

Company Description

Tech for People Unlocks the Future

At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.

With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.

Devoteam Culture & Values:

True innovation is born from a powerful culture, fused with meaningful values.

Culture:

  • Fair and courageous
    Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.

  • Ambition and results
    Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.

  • Learning and innovating
    Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.

  • Caring and sharing
    A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.
    At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers, knowing that success is the result of collaboration.

Because alone, we go faster – but together, we go further.

Values:

  • Respect

  • Frankness

  • Passion

To know more about us, please visit: www.devoteam.com

Business Unit:

N-Platform

Level:

Lead

Job Description:

A ServiceNow Technical Lead is responsible for leading the design, development, and implementation of ServiceNow solutions. They provide technical leadership, ensure best practices, and collaborate with stakeholders to deliver efficient, scalable, and high-performing ServiceNow applications.

Key Responsibilities:

  • Technical Leadership & Solution Design:
    Lead the architecture, design, and development of ServiceNow modules (ITSM, ITOM, HRSD, SecOps, etc.).
    Define best practices for development, integrations, and platform performance optimization.
    Review technical designs and guide the development team.
  • Development & Implementation:
    Hands-on development of ServiceNow applications, workflows, UI policies, business rules, client scripts, and integrations.
    Customize ServiceNow applications using JavaScript, REST/SOAP APIs, and web technologies.
    Implement automation and orchestration processes.
  • Stakeholder Collaboration & Requirement Gathering:
    Work closely with business stakeholders to understand requirements and translate them into technical solutions.
    Conduct technical workshops and solution demos.
    Collaborate with ServiceNow architects, developers, and administrators.
  • Platform Management & Optimization:
    Ensure system stability, performance, and security compliance.
    Implement upgrades, patches, and platform enhancements.
    Optimize instance health and conduct regular performance tuning.
  • Team Leadership & Mentorship:
    Guide and mentor junior developers and technical teams.
    Conduct code reviews and enforce best coding practices.
    Provide training sessions on ServiceNow development and implementation.
  • Integration & Automation:
    Integrate ServiceNow with external systems (LDAP, Active Directory, third-party tools).
    Leverage ServiceNow's IntegrationHub and automation capabilities.
    Develop and maintain APIs for seamless data exchange.
  • Governance & Compliance:
    Ensure adherence to ITIL, Agile, and DevOps methodologies.
    Enforce governance policies, security controls, and access management.
    Maintain documentation and technical artifacts.

Qualifications:

  • 8-10 years of experience in IT or related business fields.
  • A degree in IT, Computer Science, Engineering, or a related field is preferred.

Certifications (Preferred):

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
  • ServiceNow Certified Implementation Specialist (CIS) – ITSM.
  • ITIL Foundation certification.
  • Agile/Scrum.
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