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Senior Operations Manager

2 months ago

Makkah, Makkah Province, Saudi Arabia Michael Page Full time
{"Job Title": "General Manager", "Job Description": "

As a seasoned General Manager, you will be responsible for overseeing the overall management, operations, and business development of multiple compounds. This role requires an individual with strong leadership abilities, financial acumen, and the capacity to drive operational efficiency.

Key Responsibilities:

  1. Profit & Loss Management:
    • Develop and manage annual budgets for each compound/camp, ensuring alignment with company goals.
    • Monitor financial performance, control costs, and identify opportunities to increase profitability.
    • Generate regular financial reports for senior management, highlighting revenue streams, cost-saving measures, and financial forecasts.
    • Implement cost-effective strategies to improve financial outcomes without compromising service quality.
  2. Operational Management & Efficiency:
    • Oversee day-to-day operations across all compounds, including maintenance, utilities, security, housekeeping, and catering.
    • Continuously optimize operational processes to improve efficiency and reduce waste.
    • Ensure that all facilities meet legal and regulatory compliance, including safety and health standards.
    • Develop and maintain effective relationships with suppliers, contractors, and service providers.
  3. Business Development:
    • Identify and pursue new business opportunities, including expanding existing services.
    • Develop strategic partnerships and maintain strong relationships with key clients, government bodies, and industry stakeholders.
    • Promote the company's offerings and attract new tenants or contracts.
    • Stay updated on market trends and competition to ensure the company remains competitive in the labour accommodation space.
  4. Team Leadership & Management:
    • Lead, mentor, and manage a team.
    • Set clear goals and performance standards for the team and ensure their professional development through training and continuous feedback.
    • Foster a positive work culture, ensuring high levels of motivation, teamwork, and accountability.
  5. Client & Resident Relations:
    • Ensure high levels of customer satisfaction among residents and clients by addressing concerns and improving the quality of services.
    • Conduct regular inspections and feedback sessions to ensure the facilities are maintained at optimal standards.
    • Resolve escalated issues related to resident accommodation, services, or other operational matters.
  6. Health, Safety & Compliance:
    • Ensure all compounds and labour camps are operated in compliance with health, safety, and environmental regulations.
    • Implement and enforce safety protocols to protect residents, staff, and assets.
    • Oversee emergency response plans and conduct regular safety drills.

About the Role:

This is an exciting opportunity to join a market leader in the labour accommodation space. As a General Manager, you will be responsible for driving business growth, improving operational efficiency, and ensuring the well-being of residents and clients.

Requirements:

The successful candidate will have strong exposure to managing compounds and the related activities. A Bachelor's degree in Business Management, Hospitality Management, Engineering, or a related field is required. MBA is a plus. Strong financial management experience, with a proven track record of P&L management and business growth, is essential.

What We Offer:

This is an opportunity to join a market leader with a competitive package and benefits.

Skills:

General Management, Property Management, Business Development, Facilities Management, Compounds, Services