Financial Operations Specialist
1 day ago
Job Title: Financial Operations Specialist
About the Role:We are seeking a skilled Financial Operations Specialist to join our team at Rentokil Pest Control South Africa. The ideal candidate will have a strong background in finance, excellent communication skills, and the ability to analyze and resolve complex financial issues.
Key Responsibilities:- Submit all invoices with proper documentation via email to customers at the beginning of each month.
- Negotiate payment plans with customers and set payment terms and conditions accordingly.
- Maintain debt records, conduct regular analysis of the credit-control system, and implement changes as needed to reduce bad debts.
- Analyze and monitor all assigned aged debtors to reduce outstanding debt and ensure prompt action is taken for non-payment or continued late payment.
- Oversee and initiate collection calls with concerned parties and account holders to resolve outstanding customer debts/billing issues on complex accounts.
- Perform customer accounts reconciliation on a monthly basis and share outstanding balances with customers where required.
- Record all debtors' communications, payment plans, and disputes on OnGuard and ensure dashboards and tracker sheets are updated on a daily basis.
- Follow up on overdue invoices and payments and implement company collections procedures as necessary.
- Report outstanding debt accounts and payment issues to management on a weekly basis.
- Review credit notes or additional billings and negotiate payment plans with debtors where required.
- Manage the service suspension process for debt recovery, actively chase aged debt, and take the lead in reviewing debtor key accounts.
- Prepare proposals for delinquency accounts where legal action may be required and report account disputes for Finance management to advise on appropriate actions.
- Provide continuous coaching and support to the credit control teams to achieve departmental goals and collection targets.
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