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Innovation Management Consultant

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

Duncan & Ross is seeking an experienced Digital Transformation Analyst to lead and support digital transformation initiatives. The ideal candidate will bring extensive experience in aligning digital strategies with business objectives, implementing IT governance and ITSM processes, and delivering measurable results in technology-driven projects.

Key Responsibilities

  • Align digital strategies with business objectives to drive growth and innovation.
  • Implement effective IT governance and ITSM processes to improve efficiency and effectiveness.

Digital Transformation Initiatives :

  • Develop and implement digital transformation strategies to drive business growth.
  • Evaluate current digital capabilities and identify opportunities for transformation and innovation.

IT Governance and ITSM Processes :

  • Establish and maintain IT governance frameworks to ensure alignment with strategic goals.
  • Oversee IT service management processes to improve efficiency and effectiveness.

Policy Development and Compliance :

  • Develop, implement, and monitor IT policies and procedures to ensure compliance with industry standards and regulations.
  • Provide guidance on policy updates and process improvements.

Project Management :

  • Manage digital transformation projects using PMP or PRINCE2 methodologies.
  • Coordinate cross-functional teams to deliver projects on time, within scope, and within budget.

Business Continuity and Disaster Recovery :

  • Develop and maintain IT business continuity and disaster recovery plans.
  • Ensure robust systems and processes are in place to mitigate risks and ensure operational resilience.

Information Security and Risk Management :

  • Assess and mitigate risks related to information security and ensure alignment with best practices and standards.
  • Collaborate with stakeholders to design and implement effective security measures.

Service Reporting and Performance Management :

  • Develop KPIs and service performance metrics to monitor and evaluate IT services.
  • Manage SLA and OLA agreements, ensuring alignment with service delivery goals.

Budget Management :

  • Manage IT budgets to optimize resources and achieve cost-efficiency.
  • Provide regular budget reports and recommendations for financial planning.

Key Qualifications and Skills

Experience :

  • 3+ years of experience in digital transformation, innovation, management consulting, or related fields.
  • Hands-on experience in implementing digital transformation initiatives and ITSM processes.
  • Proven track record of developing and executing IT governance frameworks, policies, and strategies.

Technical Expertise :

  • Strong knowledge of ITSM tools, ITIL implementation, and best practices in service management.
  • Experience in IT business continuity, disaster recovery planning, and risk management.
  • Familiarity with service reporting, KPI development, and SLA / OLA management.

Certifications :

  • PMP or PRINCE2 certified (or equivalent project management certifications).
  • ITIL certification is highly desirable.

Skills :

  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, collaboration, and stakeholder engagement abilities.
  • Budget management experience, including CAPEX and OPEX planning.