Telecommerce Team Lead
7 days ago
We're a rapidly growing marketplace, committed to building a trusted platform for buying and selling online. Starting with second-hand electronics in KSA, we've expanded to used cars and collectibles, facilitating hundreds of thousands of transactions across 150+ locations. Our dedication to excellence has earned us recognition, including being the 10th most downloaded e-commerce app in KSA for 2023.
Job Description:The Telecommerce Team Lead will oversee a high-performing team responsible for enhancing customer experience and engagement. Key responsibilities include analyzing customer feedback, developing strategies to optimize the telesales process, and collaborating with cross-functional teams to refine processes and features.
Key Qualifications:- Bachelor's degree in Business, Sales, Marketing, or a related field.
- 5 years of experience in telesales or customer engagement roles with at least 2 years in a managerial capacity.
- Proven track record of leading and motivating a telesales team to meet and exceed targets.
- Excellent interpersonal and communication skills.
- Strong analytical mindset with the ability to interpret data and drive decisions.
- A dynamic work environment with opportunities for growth and development.
- A competitive compensation package and benefits.
- The chance to work with a talented and diverse team.
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