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Operational Manager, External Fulfillment

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

At Saudi Petroleum Services Polytechnic, we strive to be a leader in providing world-class customer service where people can find and discover virtually anything they want to buy online.

We give customers more of what they want - low prices, vast selection, and convenience - by leveraging our spirit of innovation that is part of our DNA.

Our evolution from Web site to e-commerce partner to development platform is driven by the brightest technology minds who come to work with us to research and develop technology that improves the lives of shoppers and sellers around the world.

As an Operational Manager, you will be responsible for monitoring multiple sites from operations and compliance point of view.

Key Responsibilities
  1. Monitor operations of the assigned sites and suggest & deploy improvements.
  2. Identify useful data accumulated from multiple sources and take necessary actions.
  3. Foresee implications based on current data and trends.
  4. Be organized and prompt in notifying the situation, problem solve and recur prevention.
  5. Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance, and information privacy.
  6. Train & direct associates for action and conformance of norms & practices.
  7. Audit the sites for various operational conformances, restrictions, and norms.
  8. Conduct audits based on SOPs, analyze data and propose features focusing on improving the Seller experience.
A Day in the Life

You will work with multiple internal and external stakeholders to achieve adherence to Amazon standards and operations metrics.

With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it.

You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up, support, audit and monitor operations.

Basic Qualifications
  1. Proficiency in Excel, experience with ERP, operations dashboard and tools.
  2. Previous experience in operation, FMCG, warehousing, online retail etc.
  3. Excellent communication skills.
  4. Candidate will be managing multiple sites and travel between the sites is required.
  5. Valid Driving License.
  6. Engineering graduate preferable.
  7. Certifications in warehouse management.
  8. Experience with continuous improvement tools and lean methodologies.
  9. Team management experience.
  10. Ability to multitask and manage multiple sites simultaneously with attention to detail.
  11. Analytical and problem-solving skills.

Our inclusive culture empowers employees to deliver the best results for our customers.