Customer Service Ambassador

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tetra Pak Full time

At Tetra Pak, we're dedicated to safeguarding food and making it accessible everywhere. Our mission is multifaceted, encompassing the protection of food, people, and the planet.

We empower our team members to reach their full potential by providing opportunities to make a meaningful impact that they can be proud of – for food, people, and the planet.

Job Overview

We're seeking a Customer Service Ambassador who will be responsible for managing front office activities related to order management, design handling, supply and demand, and logistics, all centered around delivering exceptional customer service.

The ideal candidate will be based in the Arabia region and report directly to the Customer Service and Design Director.

Key Responsibilities
  1. Foster strong relationships with customers through proactive customer care and after-sales services.
  2. Collaborate closely with the accounts team as an active member.
  3. Analyze customer-relevant Key Performance Indicators (KPIs) on a monthly basis, identifying areas for improvement and implementing optimization strategies.
  4. Present results to customers during quarterly meetings.
  5. Contribute to the monthly rolling forecast, ensuring accuracy improvements and leveraging self-service tools.
  6. Identify opportunities for advancing the supply chain service level in packaging and additional materials.
  7. Monitor and enhance the finished goods inventory.
  8. Promote digitalization and encourage the adoption of self-service tools.
  9. Take on special tasks and independent projects, focusing on the further development of key figures.
  10. Drive continuous improvement through common agenda projects in account initiatives.
  11. Understand the market's specific supply chain needs and continually optimize and improve supply chain operations.
About You
  1. You have 2-3 years of prior work experience in a similar role.
  2. You possess a customer-focused mindset, are self-driven, proactive, and highly structured.
  3. You excel at handling multiple tasks while demonstrating time management and prioritization skills.
  4. You are fluent in English, both spoken and written, with a good working knowledge of MS Office.
  5. You possess strong business communication skills, both written and verbal.
  6. You exhibit excellent analytical thinking and resilience.
  7. You prioritize customer focus, objectivity, and productivity.
  8. You are proficient in using SAP, Microsoft Office, Teams, Power BI, and CRM.
  9. You are able to work independently and under pressure, maintaining attention to detail.
About Us

We offer a dynamic work environment with a variety of exciting challenges and ample opportunities for development and training in a truly global landscape.

We foster a culture that encourages innovation, where industry experts drive visible results.

We value diversity, equity, and inclusion, providing an equal opportunity employment experience that welcomes diverse perspectives and promotes growth and success.

We provide competitive compensation and benefits with flexible working arrangements.



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