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Client Success Advocate

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia TASC Outsourcing Full time
Key Performance Indicators:
The Customer Service Coordinator will be measured on their ability to provide exceptional customer service, resolve customer concerns efficiently, and collaborate effectively with internal teams. Key performance indicators include:

  • Customer satisfaction ratings.
  • First call resolution rates.
  • Quality of reports and documentation.

Requirements:
  • Fluent in English and Arabic (spoken & written).
  • Proficiency in MS Office & Excel is essential (VLOOKUPs, pivot tables), with preference for macro-writing skills.
  • Experience with SAP WMS is a strong advantage.
  • Ability to manage multiple stakeholders and work efficiently in a fast-paced environment.
  • Strong problem-solving skills and a customer-centric approach.
  • At least 3 years of relevant work experience.
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
  • Ability to multi-task, organize, and prioritize work.
  • Strong attention to detail, logical reasoning, analytical skills, and stress resilience.