Guest Experience Coordinator

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full time
Delivering Unparalleled Guest Experiences with Distinction

We seek a dedicated and compassionate Royal Service Agent to join our team at Sofitel. As a guardian of exceptional guest service, you will create lasting memories for our valued customers through your unwavering dedication and professionalism.

Your primary responsibilities will encompass:

  • Anticipating and meeting guests' needs with anticipation and finesse
  • Masterfully navigating all aspects of guest communication, from arrival to departure
  • Providing swift and accurate assistance with wake-up calls and other requests
  • Leveraging expertise in international calls and hotel directories to enhance the guest experience
  • Building meaningful relationships with regular guests through personalized interactions
  • Responding thoughtfully to guest complaints, escalating concerns as necessary
  • Remain updated on local phone listings and frequently called numbers
  • Ensuring seamless execution of hotel standards and policies
  • Maintaining vigilance for switchboard equipment issues and reporting them promptly
  • Upkeeping a spotless and secure workspace

To excel in this distinguished role, you should demonstrate:

  • SAUDI Nationality
  • Fluent English language skills for articulate communication
  • Outstanding interpersonal and teamwork capabilities
  • Resourcefulness and flexibility in dynamic situations
  • Superb analytical and conflict resolution skills
  • Discernment and tact in delicate guest interactions
  • Cultural competency and empathy for diverse guests
  • Relevant educational background or certifications in hospitality management


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